• How do i locate the correct IMEI?
• How do i remove a screen protector?
• How do you remove SIM cards from devices?
• How to Factory Reset Your iPhone or Samsung Phone
• How often does Royal Mail collect?
• Issue with collection from store?
• The customer says their QR code wasn’t attached to their email — what should I do?
• I can’t log in to the portal with my username and password, how can i get access?
• How long does it take for a customer to be paid?
• Do I need to send the customer’s phone case with the device?
• What if a customer wants their device back after payment has been completed?
• I’m unable to scan a QR code — what should I do?
• A number of phones waiting for collection, when will they be collected?
• How do i order more boxes for my store?
• How will customers be paid?
• What do I do with a phone once the order has been completed?
• How to grade the devices?
• Why has a device failed checks?
• How to deal with 'Multi-Traders'?
• What is an IMEI number and why do we need it?