There are several reasons why a customer device may not pass the device checks:
- Stolen Device Register:
All devices against the national CheckMEND register. If the device is reported as lost or stolen, or payments have stopped being made against an open contract, it will not be accepted. - Network Provider Block:
Devices that are blocked or blacklisted by network providers (for example, due to unpaid bills or being reported lost/stolen) will not pass checks. - Eligibility for Sale:
We also check that the device is available and eligible for resale. Some devices may not meet our criteria for sale, even if they are not blocked or stolen. This can include devices with outstanding finance, devices that are not supported for resale, or those that are restricted for other reasons. - Locked to iCloud/Google Accounts:
musicMagpie cannot accept devices with customer's personal data still linked so customers must sign out and remove this before a device can be accepted. They can do this in Store and re-try the order after a minute.
If the customer device fails any of these checks, we are unable to accept or purchase it. However, the customer will receive an email with further detail from us directly so they can get in touch with our customer service team to discuss further.