Grading of Devices
As part of the order journey, each device must be given a cosmetic grade — either Excellent, Good, Poor, or Faulty.
Each grade determines the final payout amount, which updates the customer’s quote and confirms how much they’ll be paid once they accept the revised offer.
📱 What is Excellent condition?
A device in excellent condition has:
A flawless appearance No visible scratches, cracks, chips, or dents on the screen, sides, or back
👍 What is Good condition?
A device in good condition may show:
Minor signs of wear on the screen (light scratches, no cracks or smash marks) Some cosmetic wear on the sides or back, without any major chips or dents
⚠️ What is Poor condition?
A device in poor condition may have:
A heavily scratched or cracked screen Major scuff marks or dents on the casing or screen Cracked or smashed sides or casing
❌ What is Faulty condition?
A faulty device includes any of the following:
A cracked back (cannot be replaced, so we’re unable to accept it) A bent, crushed, or snapped device