The customer says their QR code wasn’t attached to their email — what should I do?

If the QR code is missing from the customer’s email, you can use the order reference shown at the bottom of the email instead.

Simply enter this reference number in the first step of the Partner Portal to locate the order.

You can also remind the customer that they can log in to their musicMagpie account, find their order, and resend the confirmation email, which should include the QR code.