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musicMagpie Grading Portal – Training Material

Welcome to the musicMagpie Grading Portal. This guide will walk you through each step of the process, from scanning an order barcode to completing a device grading and payment. 

The portal is designed for ease of use in-store, with barcode scanner support and clear step-by-step instructions.

 Portal Demo

Table of Contents

  1. Accessing the Grading Portal
  2. Navigation Overview
  3. Step 1: Order Search (Barcode Scan)
  4. Step 2: Confirm Customer Details
  5. Step 3: Device Checks
  6. Step 4: Select Cosmetic Condition
  7. Step 5: Confirm Offer Price
  8. Step 6: Complete the Order
  9. Help, Training, and Support
  10. Troubleshooting

 

Accessing the Portal

To use the musicMagpie Grading Portal, follow these steps:

Load Portal:
Access the portal at https://support-portal.musicmagpie.co.uk/ 

Whitelisting Requirement:
Only approved (whitelisted) partners can access the portal. This security measure helps prevent unauthorized access.

Logging In:

  • On the login page, external users should select "Login with external account".
  • Enter your username and the password provided to you.
  • Your login credentials must be set up in advance by your IT security team.


If you have trouble logging in, please contact our IT Support team using our IT Service Desk 

 

Preview: 

 

Navigation Overview

  • Sidebar Menu: Use the sidebar to access the Home page or the Grading Portal.
  • Top Section: Access training documents, help centre, and customer support links for quick assistance.

Step 1: Order Search (Barcode Scan)

  1. Scan the Order Barcode

    • The main screen prompts you to scan the customer’s order barcode using a barcode scanner.
    • The input field will animate to draw your attention.
    • Place the cursor in the input (it is focused by default) and scan the barcode.
    • The barcode icon next to the field bounces to indicate scanning is expected.
  2. Manual Entry (Fallback)
    • If you are unable to scan the barcode, Enter barcode manually.
    • Enter the order reference manually (found at the footer of the order confirmation email) and click Search Order.
      • This reference shows as Uniquie Courier Id 

 

Step 2: Confirm Customer Details

  • After a successful search, the customer’s order details are displayed:
    • First Name / Last Name
    • Order Date
    • Original Offer Price
    • Product Details

Check these details with the customer before proceeding.

Step 3: Device Checks

  1. Enter IMEI Number
    • Type or scan the device’s IMEI number.
    • Use the Scan IMEI Number field and click the barcode button to check.
  2. Device Check Result
    • If the device matches the order, you will see a Pass message.
    • If not, a Fail message will appear with instructions to return the device to the customer.
  3. Compare Device Details
    • If the device passes, you will see a side-by-side comparison:
      • Original Order Details (blue label)
      • Confirmed Device Details (green label)
    • Review the details carefully.
  4. Confirm or Reject Match
    • Click Device Matches (with a tick icon) if the device matches.
    • Click Device Doesn't Match (with a cross icon) if it does not.

Step 4: Select Cosmetic Condition

  • Choose the device’s cosmetic condition:
    • Excellent, Good, Poor, or Faulty
  • Click on a condition to select it.
  • Click the i icon next to each condition to view sample images and descriptions.

 

Step 5: Confirm Offer Price

  • The offer price is shown based on the selected condition.
  • If the condition matches the original order, the offer remains the same.
  • If not, a revised offer price is shown. Discuss the revision with the customer.
  • Tick the confirmation box to confirm the customer agrees to proceed.

Step 6: Payroll Number Input

  • Input your Payroll number.
  • This will be used as the refernce to the completed order.
  • You will not be able to proceed without inputting.

Step 7: Complete the Order

  • If the device is not Faulty:
    • Click Accept Offer to complete the grading and proceed with payment.
    • Click Offer Declined if the customer does not accept the offer.
    • Click Cancel Order to cancel the process.
  • If the device is Faulty:
    • The system will display a message that the item cannot be sold.
    • Click Reject Order to complete the rejection process.

Help, Training, and Support

  • Training Documents: Access guides on how to complete assessments.
  • Help Centre: Report IT issues directly to the musicMagpie help desk.
  • Customer Support: Help customers contact musicMagpie Customer Services.

Troubleshooting

  • Barcode/IMEI Not Scanning: Use manual entry options.
  • Order Not Found: Double-check the code with the customer and ensure its the same as the code on the email
  • Device Check Fails: Ensure the IMEI is correct and matches the order.
  • Offer Confirmation Disabled: Make sure you have ticked the confirmation box and the IMEI check has passed.

For further assistance, use the Help Centre or Customer Support links in the portal.

Thank you for using the musicMagpie Grading Portal!

Have more questions? Contact Us